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ERP Analytics – More than numbers

Why ERP Analytics

ERP Analytics is not about numbers, it’s about optimising the value of your ERP by turn your organisation’s JD Edwards usage data into unique insights.

It can assist with:

  • Identifying application performance issues
  • Identifying opportunities to improve operational efficiency
  • Planning application upgrades, testing and training
  • Maintaining your Standard Operating Environment (SOE)

In the last 2 years, ERP Analytics has helped our clients plan over 20 JD Edwards upgrade projects and has prevented the unnecessary retro fit of 100′s of JD Edwards objects—saving our clients significant time and money.


 

See ERP Analytics in action

Watch our recent ERP Analytics webinar presented by Shannon Moir, Director Digital Innovation, Fusion5.

Run time: 1hr

 


 

ERP Analytics FAQ’s

ERP Analytics is the perfect tool for unearthing opportunities to optimise the value of your JD Edwards application. We’ve compiled some FAQ’s to help you on this journey.

Q1: How can ERP Analytics help me identify application performance issues?

Q2: How can ERP Analytics identify opportunities to improve operational efficiency?

Q3: How can ERP Analytics help with the planning of my application upgrade?

Q4: How can ERP Analytics assist in maintaining my SOE?

 

Q1: How can ERP Analytics help me identify application performance issues?

A: Custom reports and alerts can be setup to monitor applications performance, if pages are slower than your established benchmark – you’ll know. How you set up these reports and alerts depends on WHAT you are monitoring, and WHEN you need to be informed.

The following are two examples for average page load time.

EXAMPLE 1 – Real-time alerts

You can setup thresholds for average page load time so an alert is sent to you via email and/or text message when the system is operating out of your set parameters.The alert allows you to assess the severity of the issue and act immediately if required.

ERP-Analytics_alert-setup

Figure 1: Setting up an alert notification when Average Page Load Time is too slow

EXAMPLE 2 - Custom views and report

Custom views and reports can be setup to monitor page load time to see when pages took longer than usual to load. You can set the date range by “last week”, “last month” or other time range.

Where there is unexpectedly high load times, you can drill down to see which pages were the slowest, when, which users were affected, and then take appropriate action.

ERP-Analytics_avg-pg-load

Figure 2: Setup your own views and reports for Average Page Load Time

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Q2: How can ERP Analytics identify opportunities to improve operational efficiency?

A: A good starting point is to see where your users spend the most time. This can be through Page views, Sessions and Average time on page; then drill down to see who are the heaviest users.

With this information, you can then talk to your users to understand their needs and where you can develop productivity enhancements. Imagine if a simple enhancement such as, pre-populating certain fields, can cut the average time spent on a particular the page by 10% of the page that is used the most by your users.  Imagine being able to quantify this effort and feeding this back to the business – showing them that IT are making a proactive difference.

The usage data that ERP Analytics provides can focus your efforts to deliver maximum impact.

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Q3: How can ERP Analytics help with the planning of my application upgrade?

A: Your ERP Analytics data can be used to identify which of your customisations are used most heavily, or not at all. This information can help you decide which customisations to transfer to the new JD Edwards release, when, and how to approach your upgrade project. This saves you precious time and costs that would otherwise be spent in transferring all customisations when it isn’t needed.

You can drill down to see for each customisation: when it was used, for how long, by whom and location. Location data is particularly important if you’re performing the upgrade by region. See Figure 3.

Another way ERP Analytics can help with upgrade planning is for testing and user training. Our clients have designed entire testing architecture and training programs based on information collected by ERP Analytics. By analysing user behaviour, it’s helped our clients ratify business processes and applications.

Some of our clients pin their entire upgrade project around their application insights. They know what apps are being used, what to test, what to train on. They know what users should be involved in the testing efforts and also the test and training saturation in their test and training environments. Imagine being able to pull out a report saying that 85% of production used applications in the last month have been used in your testing environment during UAT!

ERP-Analytics_sessions-by-location

Figure 3: Sessions by Country drilled down by City

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Q4: How can ERP Analytics assist in maintaining a SOE?

A: You can investigate if users are operating outside of your SOE by looking into the technologies and applications used to access your ERP, such as: device, network, browser and Operating System (OS). This information can also help you find gaps in user, technology, security and performance requirements.

For example: You may find there are users on an older version of an OS accessing your ERP. If this is outside of your recommended SOE, you can drill down to find who those users are and take steps to update their system.

ERP-Analytics_OS-vsn

Figure 4: ERP access by OS

ERP-Analytics_Browser-vsn

Figure 5: ERP access by browser

ERP-Analytics_Device

Figure 5: ERP access by device

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 For over 15 years, Myriad IT has delivered JD Edwards projects across the world
including: USA, Europe, Asia and Australia both remotely and in person.

Contact us for a discussion


We analysed our ERP Analytics database for 2016 of nearly 14,000 users and 40 million page views.
This is what we found:

Icon_page-load-time Icon_time-for-update Icon_browser-load-time
Average page load time Best time for systems maintenance Best & worst browser speed
(Based on average page load time)
 Fastest average: 0.1 sec
Slowest average: 6.59 sec
Before 7am
After 6pm
Fastest: Chrome
Slowest: Internet Explorer

How does your ERP compare?


 

 

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