myServiceDesk™ is Myriad IT’s end-to-end case management solution. Via a single user friendly interface external customers and internal users are able to:
- Create, assign and resolve cases
- View case history
- View dashboards
- Create custom reports
The solution provides insight into issues logged with an organisation which can be used to feed into strategic planning and improve service levels. In addition, by automating the notification of issues, customer satisfaction can be improved as issues can be assigned and addressed more promptly.
Myriad IT ensures the implementation is seamless through careful management of the transition of data to the new system. We can also deliver custom reporting and assist with integration to other sources.